Returns & Exchanges
At SAMS Solutions, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. Our streamlined process ensures a hassle-free experience so you can shop for the latest trends with total confidence.
Initiate Your Request
Log into your SAMS Solutions account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Securely place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Drop Off the Package
Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a convenient home pickup via our portal.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing